Catawba Apparel & Promotional Services - Terms & Conditions
Welcome to the CAPS Website! Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Terms and Conditions May Change
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from CAPS or use our Website.
Return Policy
At CAPS, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
We cannot accept returns on monogrammed, personalized, special–order items, or on items damaged through normal wear and tear. We also cannot accept returns of items which have been identified as overstocks, closeouts or seconds sold at significantly reduced prices.
You may return merchandise through UPS or the mail for a refund or replacement. For detailed procedures for returning items, please contact Customer Service at 800.528.1717 between 8:00 a.m. and 5:00 p.m. EST Mon-Thu., and between 8:00 a.m. and 2:00 p.m. EST Fri.
Shipping and Processing Fees
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories, are delivered by UPS only at our regular shipping and processing fees. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 800.528.1717 between 8:00 a.m. and 5:00 p.m. EST Mon-Thu., and between 8:00 a.m. and 2:00 p.m. EST Fri. for specific instructions. We regret that we cannot ship to foreign countries.
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call Customer Service at 800.528.1717 between 8:00 a.m. and 5:00 p.m. EST Mon-Thu., and between 8:00 a.m. and 2:00 p.m. EST Fri for more information.
Standard Delivery and Processing Surcharges
Because some items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states: North Carolina. The local sales tax of the delivery destination is also charged. For all other state it is the customer’s responsibility to pay whatever Usage Tax may apply.
Use of our Website
User Comments
We welcome your comments about our Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Website shall be and remain the exclusive property of CAPS. Your submission of any such Comments shall constitute an assignment to CAPS of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. CAPS will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Hyperlinks to other Websites
To the extent our Website contains hyperlinks to outside services and resources, the availability and content of which CAPS does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
Disclaimer
This Website and all Content available on this Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that CAPS shall not be liable for any damages of any kind related to your use of this Website.
Product Information
The prices displayed on our Website or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S.
Inaccuracy Disclaimer
From time to time there may be information on the CAPS Website or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any action relating to the use of the Website, catalogs or any transaction with CAPS must be brought in the state or federal courts located Catawba County, North Carolina.
